Hands-on Systems

Hands-on Systems

4.5 stars (Rated by 5 customers)

North Sydney, New South Wales, AUS | View Map & Address

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Phone: +61 2 99226400
Fax: +61 2 99226188

Hands-on Systems has an overall rating of 4.5 stars  from 5 customers.

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The views and opinions submitted and expressed here are not those of Microsoft.

HandsOn

  • 4.0
  • Overall Rating 4 stars

Reviewed by:BruceAnderson Reviewed on:28/09/2013

Pros
High level of expertise for NAV development.
Cons
Expensive. Lack of resources for infrastructure/hardware support.
  • Pricing 0.5
  • Responsiveness 4
  • Customer Service 5
  • Product Quality 4.5
  • Level of Expertise 5

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Solid Knowledge and Excellent Service

  • 4.5
  • Overall Rating 4.5 stars

Reviewed by:Bifek Reviewed on:19/09/2013

Pros
The level of expertise and professionalism. The Melbourne team have gone above and beyond in supporting my team to roll out Dynamics NAV to 25 sites in 4 months.
Cons
Availability of some high demand key resources may have caused some planning issues. Nothing that couldn't be managed
Additional Comments
Out standing service and experienced team ensured a great result.
  • Pricing 3.5
  • Responsiveness 5
  • Customer Service 4.5
  • Product Quality 5
  • Level of Expertise 5

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Honest and knows our industry well

  • 4.5
  • Overall Rating 4.5 stars

Reviewed by:PaulKeoh Reviewed on:16/09/2013

Pros
They were honest in their approach in highlighting areas where the solution can work great, and the areas where the software does not work exactly to our business processes. However we are looking for best practice solutions and are open to change.
Cons
It's been good so far.
  • Pricing 4
  • Responsiveness 4.5
  • Customer Service 4.5
  • Product Quality 4.5
  • Level of Expertise 5

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Hands-on saved us time and money

  • 5.0
  • Overall Rating 5 stars

Reviewed by:foodretailer Reviewed on:3/07/2012

Pros
Delivered Dynamics NAV solution on time and within budget Hands-on helped ccreate workslows to support our business processes Phased approach allowed for better planning internally and ensured successful implementation Dedicated account management team means there is always someone to talk to
Cons
Nothing at this time
Additional Comments
Dynamics has given us greater control and visibility of our supply chain and company data. The simple and rapid customisation makes it easy to adapt our business as it grows.
  • Pricing 5
  • Responsiveness 5
  • Customer Service 4.5
  • Product Quality 5
  • Level of Expertise 5

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Dynamics NAV Implementation

  • 4.5
  • Overall Rating 4.5 stars

Reviewed by:BrianB1961 Reviewed on:28/09/2010

Pros
* Implementation consultants' in-depth knowledge of Dynamics NAV, and how to tailor it for specific outcomes * Implementation consultants' understanding and experience of financial and warehousing issues in import/distribution * Implementation methodology manages implementation risks well
Cons
If anything, I suspect Hands-on is more expensive than other Microsoft partners - Looking back, I think the implementation may have been completed for less financial expense, but I also see that the risk of implementation failure would have been greater. Swings and round-a-bouts!
Additional Comments
The only thing probably relates to the fact this was my first major ERP implementation. Although I was told in the sales process that I needed to dedicate a fair bit of time to data cleansing, I didn't realise how long this would take. Obviously I needed to dedicate significant time to a number of other areas (requirements analysis, project meetings, testing, training of some other users), but these commitments were close to as I had expected before signing up to NAV and Hands-on.
  • Pricing 3
  • Responsiveness 5
  • Customer Service 4.5
  • Product Quality 5
  • Level of Expertise 5

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The views and opinions submitted and expressed here are not those of Microsoft.