Hands-on Systems

Pros

Delivered Dynamics NAV solution on time and within budget Hands-on helped ccreate workslows to support our business processes Phased approach allowed for better planning internally and ensured successful implementation Dedicated account management team means there is always someone to talk to

Cons

Nothing at this time

Additional Comments

Dynamics has given us greater control and visibility of our supply chain and company data. The simple and rapid customisation makes it easy to adapt our business as it grows.

• Pricing: 5
• Responsiveness: 5
• Customer Service: 4.5
• Product Quality: 5
• Level of Expertise: 5

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Pros

* Implementation consultants' in-depth knowledge of Dynamics NAV, and how to tailor it for specific outcomes * Implementation consultants' understanding and experience of financial and warehousing issues in import/distribution * Implementation methodology manages implementation risks well

Cons

If anything, I suspect Hands-on is more expensive than other Microsoft partners - Looking back, I think the implementation may have been completed for less financial expense, but I also see that the risk of implementation failure would have been greater. Swings and round-a-bouts!

Additional Comments

The only thing probably relates to the fact this was my first major ERP implementation. Although I was told in the sales process that I needed to dedicate a fair bit of time to data cleansing, I didn't realise how long this would take. Obviously I needed to dedicate significant time to a number of other areas (requirements analysis, project meetings, testing, training of some other users), but these commitments were close to as I had expected before signing up to NAV and Hands-on.

• Pricing: 3
• Responsiveness: 5
• Customer Service: 4.5
• Product Quality: 5
• Level of Expertise: 5

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