Fenwick Software Pty Ltd has an overall rating of from 2 customers.
The views and opinions submitted and expressed here are not those of Microsoft.
Implementation of Enwis at an E-waste Company
- 4.5
Reviewed by:ewaste1 Reviewed on:28/08/2012
- Pros
- Fenwick supported our company through a natinoal roll out of enwis and Navision. They were professional, very close to budget, and we went online 3 days early. You can just tell that Andrew has been with the company for a very long time, and his experience in this business gave us the confidence that fundamentally changed the way our whole business operates. Steve's (and Andrew's) knowledge and ability to hear and deliver exactly what we asked made the modifications and changes necessary to relate to our business, including advanced reporting, integrated invoicing through different setups etc. I can confidently say that we definitely made the right choice when it came to introducing a new system to our business, and would recommend Fenwick to other businesses looking at using this type of software. Together we achieved in 4 months what our overseas counterparts hadn't achieved in 3 years.
- Cons
- Being price conscious, they were too keen to quote and install variation orders as we requested them. There were some issues after Go Live, which Fenwick did help with.
- Additional Comments
- Highly recommend Fenwick for an experienced, well thought through, professional approach to new systems in your business.
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Install and ongoing operational support for Navision add-on enwis)
- 4.5
Reviewed by:Craig_Bishop Reviewed on:20/08/2012
- Pros
- Fenwick Software provided a detailed proposal for the Navision ERP including the enwis) recycling management software to the Alex Fraser Group. The requirements, deliverables, scope and pricing were all very well structured and documented. Once the project was approved, it was managed end to end very professionally, and delivered on budget and on time. Since then it has been very easy working with them on support issues, enhancements and upgrades. They have embraced the increasing sophistication of computing environments and have delivered time and again on new features and functionality that are continuing to drive productivity improvements within our organisation. Any issues in any area can be raised with management and are addressed promptly and fairly.
- Cons
- Initially they had an unhealthy reliance on a few key people and went through the growing pains most organisations face. I don't like their approach to support which is completely T/M based. Other options need to be available which require Fenwick Software to take greater responsibility for the prevention and resolution of issues.
- Additional Comments
- Overall Fenwick Software are a very good company to work with, very good technical and project management skills, professional and with a fair and reasonable approach to business.
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The views and opinions submitted and expressed here are not those of Microsoft.
